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Phone: (618) 301-
A: These are a BLANK clear label that has a scratch off coating over top of the clear label. You stick the scratch off label over top of a business card, flyer, postcard etc, with a promotion or discount or "Sorry"/"Winner" already pre-printed on the paper. Labels are self stick with a permanent adhesive which makes them impossible to peel off without damaging the paper or scratch off label.
Q: What can you use to scratch off the label?
A: A coin such as a penny or a quarter works the best. They require a little bit of pressure to scratch off. That makes them more durable during normal handling and shipping.
Q: How quickly do you ship after I order and payment has officially cleared?
A: We ALWAYS ship within 3 business days- more often within 1 business day. Transit times depend on your chosen method of delivery. Free Shipping is usually expected to arrive within 5 business days once shipped. Priority shipping is usually expected to arrive within 2-3 business days once shipped. Express is overnight delivered to most places in the US once shipped. My Scratch Off Labels cannot be held responsible for shipping transit times. Please pay for the upgrade if you need them fast!
Q: Can you ship same day Overnight service so that I can get them faster?
A: Yes we can- Please contact us to work out the details!
Q: Can you ship these to me through my own Fedex or UPS account?
A: Yes, simply let us know the chosen method you want your items shipped and the account number and we can ship them via your shipping account!
Q: I need the labels supplied to me on a 3" cardboard core so that I can use a label machine to place them. How do I request that?
A: A minimum of 1000 labels is required in order for them to be supplied to you on the 3" cardboard core. You must request the 3" core by including a note with your payment, by email to karen@myscratchofflabels.com or phone 618.301.7945 (leave message)
Q: Can you send me samples?
A: We will gladly send you samples. Simply click on the Contact Us tab and input your information to include your street address. We will send samples of each type of scratch off label we offer for you to examine and test!
Q: How can I make my own scratch off cards?
A: In programs like Microsoft Word and Microsoft Publisher you can easily create business cards, or postcards, or invitation projects and customize them with your information. Print them out and place the scratch off label over the part you want to cover up! Need help? Just ask!
Q: Can you design a Scratch Cards for me that I can print myself?
A: Gladly- Contact us and we can design a Scratch off Game card for you- $29.99 (with two promotions included) and the design is yours to have professionally printed- or print on your own computer. $5.99 for each additional promotion. Supplied to you .pdf format or another format requested by you!
Q: How do I customize my scratch off card /save the date order?
A: Please refer to the "Custom Card Instructions" under the "Ordering" tab at the top of our homepage. Also refer to the "Custom Colors" & "Font Style" pages. All customizing of your order is done via email communication. A completed proof will be emailed to you for your approval. You can ALWAYS request changes to the proof. Please note that the proof approval is REQUIRED otherwise your project does not go to print. This helps eliminate errors that are preventable. We are NOT responsible for spelling mistakes once the proof has been printed.
Q: What is your turn around time for your custom scratch off cards?
A: 21 days is the approximate turnaround time once the project has been paid for. This includes the design, print, scratch label affix and ground ship time. If you need them quick, paying for the Priority/Express Print and Ship upgrade is the ONLY way to decrease this timeline. Timeline is always an approximation and can NEVER be guaranteed.
Q: I see that your checkout payment is through Paypal. I do not have a Paypal account. Can I still order from you?
A: Yes, You DO NOT have to have a Paypal account to checkout and pay with Paypal. You can use your credit card to pay instantly. Paypal is a reputable business that is vigilant in protecting your personal information. Your personal credit card information is never released to us, keeping it safe!
Q: I called but there was no answer. How can I get a hold of you?
A: We are a small business and answering the phone 100% of the time is not always possible. We ask that you leave us a message and we will get back with you as quickly as possible. We are also available to answer any questions over email at karen@myscratchofflabels.com and by submitting a "Contact us" form through the website.
Q: What are your business hours?
A: Monday through Friday from 9 am - 4 pm CST/CDT. Closed on all Federal Holidays.
Q: What is your return policy?
A: I will gladly refund you 100% of the your purchase price for any defects or if you are not happy with the product. Simply return the item in the original unused condition and we will refund your payment! Wholesale orders that are canceled or returned are subject to a 15% restocking fee!
Q: Do you ship internationally?
A: Yes we gladly ship internationally. At checkout choose "Add Shipping" and select "international Shipping". Select the appropriate shipping method and checkout.
Q: Will i subject to customs/duty fees on my international purchase?
A: The Customs form will ALWAYS be marked as "Merchandise" (No Exception) which may lead to additional customs fees imposed on you by the Customs Authority. We do NOT prepay any customs fees. Custom fees will always be the responsibility of the customer. Please be sure to review your countrys customs/duty fees before purchasing from us
Q: Can you create a custom smaple of what my Wedding Save The Date will look like before i purchase so that i can see if i like it?
A: Unfortunately we do not start on design proofs until after the commitment to the purchase has been made and payment is received. That prevents unauthorized reproduction of our work without consent or without proper compensation. The standard compensastion rate for a graphic designer is $50/hr, hence the reason we protect our work the best we can. We do however offer 100% guarantee with the design that if we can not get the design to where you are happy with it (Prior to printing) we will issue you 100% refund! No questions asked.