Phone: (618) 301-
A: These are a BLANK clear label that has a scratch off coating over top of the clear label. You stick the scratch off label over top of a business card, flyer, postcard etc, with a promotion or discount or "Sorry"/"Winner" already pre-printed on the paper. Labels are self stick with a permanent adhesive which makes them impossible to peel off without damaging the paper or scratch off label.
Q: What can you use to scratch off the label?
A: A coin such as a penny or a quarter works the best. They require a little bit of pressure to scratch off. That makes them more durable during normal handling and shipping.
Q: How quickly do you ship after I order and payment has officially cleared?
A: We ALWAYS ship within 3 business days- more often within 1 business day. Transit times depend on your chosen method of delivery. Free Shipping is usually expected to arrive within 5 business days once shipped. Priority shipping is usually expected to arrive within 2-3 business days once shipped. Express is overnight delivered to most places in the US once shipped. My Scratch Off Labels cannot be held responsible for shipping transit times. Please pay for the upgrade if you need them fast!
Q: Can you ship same day Overnight service so that I can get them faster?
A: Yes we can- Please contact us to work out the details!
Q: Can you ship these to me through my own Fedex or UPS account?
A: Yes, simply let us know the chosen method you want your items shipped and the account number and we can ship them via your shipping account!
Q: I need the labels supplied to me on a 3" cardboard core so that I can use a label machine to place them. How do I request that?
A: A minimum of 1000 labels is required in order for them to be supplied to you on the 3" cardboard core. You must request the 3" core by including a note with your payment, by email to karen@myscratchofflabels.com or phone 618.301.7945 (leave message)
Q: Can you send me samples?
A: We will gladly send you samples. Simply click on the Contact Us tab and input your information to include your street address. We will send samples of each type of scratch off label we offer for you to examine and test!
Q: How can I make my own scratch off cards?
A: In programs like Microsoft Word and Microsoft Publisher you can easily create business cards, or postcards, or invitation projects and customize them with your information. Print them out and place the scratch off label over the part you want to cover up! Need help? Just ask!
Q: Can you design a Scratch Cards for me that I can print myself?
A: Gladly- Contact us and we can design a Scratch off Game card for you- $29.99 (with two promotions included) and the design is yours to have professionally printed- or print on your own computer. $5.99 for each additional promotion. Supplied to you .pdf format or another format requested by you!
Q: I see that your checkout payment is through Paypal. I do not have a Paypal account. Can I still order from you?
A: Yes, You DO NOT have to have a Paypal account to checkout and pay with Paypal. You can use your credit card to pay instantly. Paypal is a reputable business that is vigilant in protecting your personal information. Your personal credit card information is never released to us, keeping it safe!
Q: I called but there was no answer. How can I get a hold of you?
A: We are a small business and answering the phone 100% of the time is not always possible. We ask that you leave us a message and we will get back with you as quickly as possible. We are also available to answer any questions over email at karen@myscratchofflabels.com and by submitting a "Contact us" form through the website.
Q: What are your business hours?
A: Monday through Friday from 9 am - 4 pm CST/CDT. Closed on all Federal Holidays. 2010 closure announcement: 17-24 March 2010
Q: What is your return policy?
A: I will gladly refund you 100% of the your purchase price for any defects or if you are not happy with the product. Simply return the item in the original unused condition and we will refund your payment! Wholesale orders that are canceled or returned are subject to a 15% restocking fee!